🚀 Keystone Trailhead Refund and Returns Policy
Effective Date: June 23, 2025
At Keystone Trailhead, we want you to love your purchase. Because our products are made to order (print-on-demand), please read our policy carefully before ordering.
1️⃣ Refunds & Returns
✅ We do not accept returns or offer refunds for:
- Buyer’s remorse (change of mind, wrong size ordered, etc.)
- Custom/personalized items
✅ We will replace or refund items if:
- They arrive damaged or defective
- There is a production error (wrong item, misprint, etc.)
If you receive a defective or incorrect item, contact us within 7 days of delivery with:
- Your order number
- A clear photo of the issue
2️⃣ Exchanges
Because our products are made to order, we do not offer size or style exchanges. Please check size guides carefully before ordering.
3️⃣ Order Changes or Cancellations
Orders cannot be changed or canceled once production has started. Please contact us immediately at [email protected] if you need help.
4️⃣ Shipping Issues
We are not responsible for shipping delays caused by carriers. If your order is lost in transit, contact us — we’ll work with the carrier to resolve it.
Contact Us
If you have any questions about this policy or need assistance, please don’t hesitate to reach out.